The customer can choose to call on our support on a case by case basis or enter into a support agreement that will be tailored to the requirements of the customer's operation.
No system is better than its product support. Our standard procedures with regards to customer training, initial spare parts provisions and system documentation will enable the customer to do his own line maintenance.
The customer can choose to call on our support on a case by case basis or enter into a support agreement that will be tailored to the requirements of the customer's operation. We recommend a regime where line maintenance is carried out by the technicians who maintain all other systems on the aircraft. These technicians undergo training as part of our delivery. Our service engineers will provide telephone and e-mail support as well as handle LRU:s (Line Replaceable Units) sent to us for repair. In addition we recommend that our service engineers perform the annual preventive maintenance, including verification of system performance. This is preferably combined with a refresher course for system operators and maintenance engineers, which will ensure that the customer can benefit from the collective experience gathered by us and all users of the SSC Airborne Maritime Surveillance System.
Our ambition is to keep the communication lines open with all our customers in order for us to understand more about the operational requirements and to be able to propose upgrades and introduction of new features to ensure that the system performs optimally during its entire technical lifetime..